Return Policy
Return Policy Afrolace.com
Effective Date: 1st January 2025
At Afrolace.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our return policy carefully to understand your rights and our obligations.
1. Eligibility for Returns To qualify for a return, the following conditions must be met: The item must be unused, unwashed, and in the same condition as received. The item must be in its original packaging, with tags and labels intact. Returns must be initiated within 7 days of receiving the item. Non-Returnable Items: The following items are not eligible for returns: Customized or personalized items Sale or clearance items Gift cards
2. Return Process To initiate a return, please follow these steps: Contact Us: Email us at info@afrolace.com or message +971555573245 within 7 days of receiving your order. Provide your order number, item details, and the reason for the return. Approval: Once your request is approved, we will provide you with a return authorization number (RAN) and instructions for shipping the item back. Shipping: Pack the item securely and include the original invoice. Ship the item to the address provided in the return instructions.
3. Refunds Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed as follows: Original Payment Method: The refund will be credited to your original payment method within 7–10 business days. Shipping Costs: Shipping charges are non-refundable, except in cases where the item was defective or incorrect.
4. Exchanges We do not offer direct exchanges. To replace an item, please initiate a return and place a new order for the desired item.
5. Damaged or Defective Items If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@afrolace.com. Provide photographs of the item and packaging. We will arrange for a replacement or a full refund, including return shipping costs.
6. Customer Responsibility The customer is responsible for the cost of return shipping, except in cases of defective or incorrect items. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
7. Contact Us For questions or concerns about returns, please email us at info@afrolace.com or message us at +971555573245.
Return Policy Afrolace.com
Effective Date: 1st January 2025
At Afrolace.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our return policy carefully to understand your rights and our obligations.
1. Eligibility for Returns To qualify for a return, the following conditions must be met: The item must be unused, unwashed, and in the same condition as received. The item must be in its original packaging, with tags and labels intact. Returns must be initiated within 7 days of receiving the item. Non-Returnable Items: The following items are not eligible for returns: Customized or personalized items Sale or clearance items Gift cards
2. Return Process To initiate a return, please follow these steps: Contact Us: Email us at info@afrolace.com or message +971555573245 within 7 days of receiving your order. Provide your order number, item details, and the reason for the return. Approval: Once your request is approved, we will provide you with a return authorization number (RAN) and instructions for shipping the item back. Shipping: Pack the item securely and include the original invoice. Ship the item to the address provided in the return instructions.
3. Refunds Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed as follows: Original Payment Method: The refund will be credited to your original payment method within 7–10 business days. Shipping Costs: Shipping charges are non-refundable, except in cases where the item was defective or incorrect.
4. Exchanges We do not offer direct exchanges. To replace an item, please initiate a return and place a new order for the desired item.
5. Damaged or Defective Items If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@afrolace.com. Provide photographs of the item and packaging. We will arrange for a replacement or a full refund, including return shipping costs.
6. Customer Responsibility The customer is responsible for the cost of return shipping, except in cases of defective or incorrect items. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
7. Contact Us For questions or concerns about returns, please email us at info@afrolace.com or message us at +971555573245.